Coast Renewable Services, who specialise in wind farm solutions, implemented Re-flow’s software in order to collect all its data in one place
Reflow’s software was also used to track the company’s operatives and their qualifications and certificates, record monthly vehicle and PPE checks, and inspect components.
They needed a system that was easy to use and able to replace their reliance on spreadsheets.
With Re-flow, Coast Renewable Services has gained complete oversight of its business, from locating operatives and equipment to monitoring qualifications and training.
Compliance has been boosted by vehicle safety checks and PPE check forms.
Coast has improved its processes to a point where it can now consider ISO 9001, 14001, and 45001 accreditations.
Challenges
As Coast Renewable Services grew, they found themselves relying heavily on spreadsheets – they felt they were ‘working hard instead of smart’.
Wanting to take advantage of digital trends, they began looking for a field-management software provider capable of streamlining their processes into a single, convenient app.
They wanted to eliminate spreadsheets and Word documents, simplify the office workflow, and tidy up their field processes.
Other time-consuming issues included needing to keep track of operatives’ certificates and certificate expiry dates during scheduling.
Aim
Coast Renewable Services wants to be one of the best companies in the wind turbine business.
To do this they needed to find software capable of integrating all their processes into a single user-friendly app.
Solution
A few of the key benefits of Re-flow for Coast Renewable Services include:
- Integrated systems
- User-friendly interface
- Configuration
- Efficiency boost
- Real-time updates
Ellie Robson, Marketing Executive at Coast Renewable, said: “The forms section plays a crucial role in handling our daily paperwork requirements.
“One of the major improvements we’ve seen since using Re-flow is the optimisation of our timesheet process.
“In the past, technicians had to input their timesheet information into Excel spreadsheets, which was time-consuming and required access to laptops.
“We also use the forms section for PPE checks and vehicle checks. Beforehand this was done in a Word document, and it was hard to keep track of everything.
“We also use Re-flow for keeping records of all of our PPE and vehicles. We now have most of our equipment and their serial numbers added into the system.”
Results
By adopting Re-flow’s field-management software, Coast Renewable Services moved away from inefficient spreadsheet-based processes to a streamlined, integrated digital system.
This transition not only improved their internal workflows but also enhanced their service delivery, which has supported their continued growth in the renewable energy sector and helped the company fulfil criteria for achieving various ISO standards, including 9001, 14001, 45001 and 2700.
The company have implemented streamlined processes throughout the business, including mandatory form filling in order to ensure that operatives fulfil every step of their jobs. This approach saves time by ensuring there are no cut corners, and no unwelcome surprises as a result.
What’s more, they said: “We find the level of support really good. The Re-flow team are always quick to get back to us if we have any questions, and the software allows us to be more efficient, not only in the office but in the field too. This, in turn, helps us provide a better service to our customers.”
Download the full case study here
