A new survey into the home buying experience has been launched to examine customer satisfaction after purchasing a new property
The home buying experience is to go under a microscope as a new survey into customer satisfaction is launched.
The New Homes Review (NHR) was launched in response to the findings of the All Parliamentary Group for Excellence in the Built Environment in relation to how satisfied customers are with their new home.
The independent online survey will report annually on the experiences of buying a new property in the UK. It will examine feedback directly received from homeowners, which will be analysed and presented to developers and builders. It is hoped it will raise the standards within the homebuilding sector.
Independent review of new home satisfaction
The NHR said: “We are excited to launch an independent initiative which will benefit both new home buyers and builders alike.
“The report will provide a unique insight into the house building sector improving the information available to potential buyers and allowing quality developers to stand out from the crowd.
“The first New Home Review annual report will be published in 2017.”
Zebra Square, an independent research agency, will carry out the survey.
Survey will help potential homeowners pick the right developer
Paula Higgins, CEO of HomeOwners Alliance, said: “We welcome any initiative that gives buyers of new homes independent information to help them pick the developer that is right for them.
“Homebuyers should be able to choose their new home based on quality of build and the developers aftercare service rather than just on glossy brochures and discount offers.
“We hope the survey will help housebuilders deliver better homes that meet the needs and expectations of their customers.”
