ICW Group, a building warranty and building control company, has recently launched a new client portal for its warranty clients and brokers
The past year has seen an accelerated uptake of digital solutions and as such ICW has invested in a new online tool exclusively for their customers. The ICW client portal has been designed to provide project information conveniently at the click of a mouse.
ICW has already developed a robust client portal for their building control division and due to the positive feedback received from customers, the portal has now been made available to warranty clients.
New ways of engaging with and supporting customers
ICW is one of the UK’s leading building warranty providers, working with developers and builders to arrange A-rated residential and commercial latent defects policies. With a passion for delivering excellent customer service, this new development is just one of the ways that the company strives to go above and beyond for clients.
With access to the ICW client portal, clients and brokers will have an overview of current projects to manage site paperwork, view and update survey reports and book surveyor visits with ease. The portal is accessible via smartphone, tablet and desktop, so that clients and brokers can log in to securely access project information from any location.
‘Streamlining the customer experience’
Aaron McCarten, chief operating officer at ICW Group, said: “There is a growing demand for self-service tools that help to streamline the customer experience.
“We understand that digital is now an essential means of doing business and we have developed this bespoke online portal to support our clients and brokers, offering an enhanced, efficient and effective service.
“This is just one of the many positive developments that we are looking forward to this year”.
To find out more about the ICW client portal, please visit www.i-c-w.co.uk/portal.
