Circle Housing and Kier have agreed to end the contract to deliver repairs and maintenance across the housing association’s central region…
The contract, which is due to finish at the end of April, formed part of the housing association’s plan to improve standards in its properties across parts of London.
Circle Housing, which also uses United House, Keepmoat and Mears as contractors on its framework, has already reassigned work to additional contractors. This will include all emergency and urgent repairs. The process of reallocating the services will now be accelerated as Kier phases the contract out.
Kier Services won two of three major regional deals with Circle Housing in 2013. The contracts were worth £200m over five years. The central and eastern deals were the largest housing maintenance award at the time.
However, Circle Housing issued a warning notice to Kier last year for their performance. Circle stated at the time it was standard practice for contracts of this size, but said it was confident the two companies could work in partnership to implement improvements in delivery.
Circle Housing’s CEO Mark Rogers said: “We have reached mutual agreement with Kier, allowing us to move on and focus on improving the repairs service we deliver to our customers.
“Restoring customer satisfaction back to our historically high levels continues to be our main priority as a business.”
David Mawson, managing director of Kier Housing Maintenance, said: “Kier will continue to deliver planned maintenance services for Circle Housing’s central region, but we agree that it’s preferable for both parties, if Circle Housing takes responsive repairs back, in order to review the best method of operational delivery.”
