Re-flow has supported the growth of two UK utility firms by providing digital solutions for project data management
The Infinity Fibre Group and Opals Group are two UK-based firms operating in the utility sector. While Infinity Fibre Group focuses on fibre network solutions and multi-utility projects that include power, gas and water-related services, Opals Group specialises in network infrastructure services, including design, construction, management and maintenance of communication networks.
Both companies have experienced impressive growth, with Infinity Fibre Group starting as a small team of four now undertaking a wide range of turnkey projects across the country. Similarly, Opals Group started with a single van and has since expanded to a team of 140, working with some of the largest telecommunications companies in the UK. The exceptional services provided by these companies have earned them a stellar reputation in their respective sectors.
Inefficient project data management can lead to delays and errors
Despite their impressive growth up to that point, both Infinity Fibre and Opals faced significant challenges due to the limitations of manual processes. Infinity Fibre struggled with critical project data management, leading to difficulty tracking information and managing teams.
They found that off-the-shelf solutions were not flexible enough to integrate with their existing workflows and required a flexible piece of field management software that could be easily adopted by their field operatives, ensuring their day-to-day tasks were not impeded in the process.
In a similar vein, Opals experienced delays and errors with transferring job pack data to the field, as well as a lack of visibility and transparency for job progress. They needed a system that could support their individual client requirements, as well as streamline the capture of timesheet information and order stores.
In both cases, these businesses needed digital solutions that could streamline their project data management, provide real-time information, give them more tools to effectively manage HSE and offer flexibility to fit their unique requirements and integrate into their business.
Re-flow field management solution for project data
Re-flow is a field management solution used by hundreds of businesses nationwide, including those working in telecommunications, water and electrical services.
The cloud-based platform is operated through an intuitive desktop dashboard that allows users to create job packs equipped with drawings, PDFs, plans and other digital resources. Users can the use the scheduler to assign individuals, groups and assets against tasks, all while keeping track of conflicts and availability.
All resources can then be accessed by operatives through the app’s knowledge base, accessible offline and online, ensuring all teams remain current.
The data management system is also equipped with a comprehensive set of features for managing and tracking HSE processes, including customisable digital forms, live user tracking and the ability to quickly build robust audit trails.
The system comes equipped with over 40 pre-built digital forms, as well as the ability to easily create forms of varying complexities through the user-friendly form builder, all to regulatory standards.
With digital forms harvesting real-time data, including digital signatures and locational data, team communication and KPI tracking greatly benefits as a result, providing businesses with an instant overview of project status, and allowing office teams to remain reactive at all times.
Additionally, Re-flow is a flexible solution that can be tweaked to suit existing processes and offers several out-the-box accounting and CRM integrations, as well as a REST API that allows full integration as part of a wider ERP system.
Both Opals Group and Infinity Fibre Group have greatly benefited as a result of adopting Re-flow for their project data management. For Opals, the software has streamlined all aspects of their field operations, becoming a crucial aspect of their HSE processes, and increasing auditability by 100% as well as HSE reporting by 50%. With real-time information and automation functionalities, cross-team communication has also increased by 100%.
Similarly, Infinity Fibre has streamlined their inefficiencies, with form-filling times halved and tedious administrative processes automated or made redundant. With improved communication and access to accurate, real-time data and reporting, compliance and health and safety management improved by 50%, team communication improved by 80% and auditability by 75%.
Tens of thousands of pounds saved on data management inefficiencies
“While it’s difficult to put a precise figure on the efficiencies achieved using Re-flow, I would estimate it to be in the tens of thousands of pounds. Implementing the system into our business processes was a simple and painless task thanks to the professionalism and quick service of the Re-flow team.”
Andy Kearns, projects lead, Opals Group
Adopting Re-flow has enabled these two established utilities firms to free themselves from the small inefficiencies holding back their continued growth. With tedious project data management streamlined and greatly improved HSE processes, teams can use their time more productively, while remaining secure that their safety is being ensured at all times.
Savings in both time and expenses also mean that Opals and Infinity Fibre are better equipped to navigate the uncertain industry environment, enabling continued sustainable growth even in the face of unexpected shifts throughout the sector.
*Please note, this is a commercial profile.
Ashley Wing
Head of sales & marketing
Tel: +44 01392 547002
*Please note: This is a commercial profile
