When Traffic Management Installations began subcontracting for councils and governing bodies, they felt there was room to present their site reporting in a more professional manner
TMI – Traffic Management Installations – are a leading traffic management firm operating across Ireland with offices in Cork, Limerick, Dublin and Cavan. They’ve brought together a skilled and experienced traffic management team, and provide a complete service for contractors and public services.
They have a significant stock of traffic management equipment, including all chapter 8 compliant materials, temporary traffic signals, temporary safety barrier systems, and 7 impact protection vehicles.
A couple of years ago, they started looking into adopting digital software.
The company were experiencing inefficiencies due to a reliance on paperwork. Getting documents back from sites often involved a week or two-week delay. Handwritten records led to client confusion, while physical storage made searching for records difficult.
With the company subcontracting for councils and governing bodies, they felt there was room to present their site reporting in a more professional manner.
Other key challenges included:
- Damaged documents: risk assessments, worksheets, traffic management plans, and other paperwork were frequently lost, ripped, or ruined by rain.
- Heavy reliance on paper storage: managing paper-based records required extensive printing, filing, and storage, with teams ordering multiple boxes of paper each month.
- A resistance to new technology: TMI had concerns that some of their operatives and management staff were reluctant to use technology at work.
TMI wanted to eliminate paperwork bottlenecks, streamline communication, and tailor the branding of the software and the presentation of data, forms, and reports not just for their internal use, but for their clients too.
They wanted to improve record keeping and gain instant access to all their data and information – from training records to historic worksheets, and they started looking for a system that could be customised to their unique workflows while making it easier to manage documentation, invoicing, and compliance. They wanted a software solution that could help continue their growth.
The reasons TMI chose Re-flow
After exploring various field management software options, TMI felt that Re-flow stood out by offering a scalable, customisable system that could grow with them. Re-flow offered TMI several benefits:
- A flexible, customisable platform: one of Re-flow’s key advantages was its adaptability. TMI tailored the software to the company’s specific needs. This included colour coding their forms – purple HR forms, orange operations forms, and blue safety forms.
- Tailoring forms: TMI embraced Re-flow’s flexibility to ensure that it was the right fit for meeting their clients’ data-collecting needs, which set them apart from their competition. They make their own task sheets and maintenance sheets. They also use method statements, brake sheets, vehicle check lists, expense forms, holiday request forms, risk assessments, incident reports, and complaint forms.
- Streamlining documentation and compliance: with a centralised hub for all job-related information through a single digital system, TMI can now easily access job packs, risk assessments and compliance documents on site and in office in real time. Form submissions through Re-flow update to the cloud and appear instantly in the office.
- Real-time oversight with the dashboard: TMI’s Re-flow dashboard provides instant access to critical information, from job scheduling to equipment tracking, and historical documents.
- Supporting growth and expansion: with all records, qualifications and operational data stored in one place, the company was able to scale efficiently. The administrative burden was significantly reduced, allowing them to expand to new locations without being overwhelmed by paperwork or outdated processes.
‘Nothing compares to Re-flow in terms of depth, how we can tailor it to our clients, how we can tailor it to ourselves,’ Jamie O’Sullivan, TMI’s business development manager, said.
‘I don’t believe there’s anything else in the market offering that at this moment in time. It’s had a huge benefit to our clients, to our sites, to our overall look as a brand, as a company. With all our documents in one place, it makes it almost seamless to expand and grow.’
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